Refunds & Cancellations · Digital Products
Return & Refund Policy
Because our products are delivered digitally, there's nothing to physically "return" — so this policy focuses on when a refund applies, how to request one, and how quickly you'll get your money back. We've kept it as straightforward as we can, and if anything below doesn't cover your situation, our support team is one email away.
Why This Policy Exists
Digital goods can't be "returned" the way a physical product can, which is exactly why we spell things out clearly instead of leaving you guessing. This policy tells you plainly what's eligible for a refund, what isn't, and exactly how to ask — so you're never stuck wondering where you stand after a purchase.
Our General Approach
If a product genuinely doesn't work as described, or you were charged in error, we'll make it right. What we ask in return is that refund requests come within 14 days of purchase and that you've genuinely given the product a fair try before assuming it's not for you.
What Qualifies
When You're Eligible for a Refund
Because you're purchasing a digital file, license, or access — not a physical item — "return" here really means "refund." You're generally eligible for a full refund if you request it within 14 calendar days of your purchase date and at least one of the following applies: the product is materially different from how it was described or demonstrated, the file is corrupted, incomplete, or otherwise fails to download or open correctly and our support team can't resolve it, you were charged twice for the same order, or you were charged for a product you didn't actually receive access to.
We also honour refunds simply because a product wasn't the right fit — we'd rather refund a customer who tried something and it didn't click than have someone feel stuck with a purchase they regret. In that case, we just ask that the request comes within the 14-day window and that you let us know briefly what didn't work, since that feedback genuinely shapes what we build next.
The Process
How to Request a Refund
No forms buried in a help center maze — just a short email and a bit of information so we can look up your order fast.
1. Email Us
Send a message to sgsinkorswim@gmail.com with the subject line "Refund Request," within 14 days of your purchase.
2. Include Your Order Details
Your order number or the email address used at checkout, the product name, and a short line on why you're requesting a refund — this alone covers most requests.
3. We Review Within 2 Business Days
We'll confirm your eligibility and, for technical issues, may ask a quick troubleshooting question first in case the problem has a fast fix.
4. Refund Is Issued
Once approved, your refund is issued to your original payment method, and any license keys or download access tied to the order are deactivated.
Good to Know
What's Not Covered
A few situations that fall outside this policy, so there's no confusion later.
Outside the 14-Day Window
Requests made more than 14 days after purchase aren't eligible, except where required by local consumer protection law.
Change of Mind on Custom Work
Custom or personalised digital work made specifically for you isn't refundable once production has started, since it can't be resold.
Bundled or Promotional Purchases
Items bought as part of a discounted bundle are refunded at the bundle's effective price for that item, not its individual list price.
Shared or Redistributed Files
If we find evidence a file was shared, posted publicly, or redistributed beyond personal use, the purchase is no longer eligible for a refund.
The Fine Print
Refund Timelines & Payment Methods
How long a refund takes to actually land back in your account depends mostly on your payment method, not on us.
Payment Method | Processing Time | Notes |
|---|---|---|
Credit / Debit Card | 5–10 business days | Time after we issue it depends on your card issuer |
PayPal | 1–3 business days | Usually the fastest method once approved |
Apple Pay / Google Pay | 3–5 business days | Follows the linked card's own processing time |
Bank Transfer | 7–14 business days | Depends on your bank's transfer processing |
We issue every approved refund within 5 business days of approval on our end; the ranges above cover how long it then takes to appear in your account. Refunds are always returned to the original payment method — we're not able to send refunds to a different card or account.
Common Questions
Frequently Asked Questions